1. Fee Payments
All course fees must be paid upon booking to secure your place in a course. Payment can be made via our website, phone, or in person. Upon payment, a receipt and confirmation email will be issued. In certain cases, a deposit may be required with the balance payable before the course commencement.
2. Cancellations and Refunds
- Cancellations must be made in writing via email to [email protected] at least 48 hours before the course starts.
- Cancellations made within 48 hours of the course will incur a fee equivalent to 50% of the total course fee.
- TP Training reserves the right to cancel courses due to unforeseen circumstances. In such cases, students will be offered a full refund or the option to reschedule.
3. Rescheduling and Transfers
- Students can reschedule or transfer their booking to another date or course if requests are made 48 hours prior to the course commencement.
- A rescheduling fee may apply for any requests made within 48 hours of the course start date.
4. Course Attendance
Students are required to attend all scheduled training sessions. Late arrival or failure to attend may result in exclusion from the course without a refund. It is mandatory to provide identification as required by the course.
5. Course Certification
Upon successful completion of the course, students will receive their certificate or license. In cases where regulatory approval is required, temporary certificates may be issued to allow students to work immediately, with official certificates delivered thereafter.
6. Unique Student Identifier (USI)
All students must provide a valid USI before the course begins. TP Training cannot issue certification without this. Students must ensure the accuracy of their USI and personal details.
7. Health and Safety Requirements
Personal Protective Equipment (PPE) must be worn for specific courses as instructed. TP Training provides PPE where necessary, and all students are required to comply with health and safety regulations during the course.
8. Course Content and Changes
TP Training reserves the right to modify course content, instructors, and venues as required to ensure the delivery of high-quality training. Any changes will be communicated to students in advance.
9. Intellectual Property
All course materials, content, and intellectual property are owned by TP Training and are for the exclusive use of enrolled students. Unauthorized use, copying, or distribution is prohibited.
10. Liability
TP Training is not liable for any loss, damage, or injury sustained during training unless it results from negligence on our part. Students are advised to ensure they have adequate insurance coverage.
11. Contact Information
For further inquiries or assistance regarding terms and conditions, contact TP Training via the following:
Phone: 1800 577 301
Email: [email protected]
Address: Suite 9, Level 1, 1-17 Elsie St, Burwood, NSW 2134