At TP Training, we understand that life can be unpredictable, and sometimes students need to reschedule or cancel their training. Our Short Course Refund Policy is designed to be clear and fair, ensuring transparency for all students while maintaining the high standards of our courses. Below is a detailed breakdown of our refund and rescheduling policies for short courses.
Key Points to Remember Before the Course
- Arrival Time: Students must arrive 30 minutes before the scheduled start time for registration and ID verification.
- Required ID: Students who forget to bring valid ID will not be allowed to attend the course and will need to rebook.
- Certificate Issuance: Certificates are only issued after:
- All course paperwork is completed.
- AVETMISS and USI information is confirmed.
- Course Start Time: The entry for courses closes 10 minutes after the scheduled start time.
- Course Completion Deadline: All courses must be completed within 3 months of the original booking date.
- Sickness on Course Day: If you are sick on the day of your course, you must provide a valid medical certificate to apply for rescheduling or a refund.
Refund Policy
Cancellation
If you need to cancel your course, the following rules apply based on how far in advance the cancellation is made:
- More than 48 hours before the course start time: A $25 cancellation fee will be charged, and the remaining course fee will be refunded.
- Less than 48 hours before the course start time: No refund will be issued.
- After course commencement: No refund will be issued.
- Non-attendance: No refund will be issued.
| Timeline | Refund Policy |
|---|---|
| More than 48 hours before course | Course fee minus $25 cancellation fee |
| Less than 48 hours before course | No refund |
| After course commencement | No refund |
| No attendance | No refund |
Rescheduling
If you need to reschedule your course, here are the guidelines:
- More than 48 hours before the course start time: A $25 administration fee will be charged for rescheduling.
- Less than 48 hours before the course start time: 50% of the course fee will be charged for rescheduling.
- After course commencement: 50% of the course fee will be charged for rescheduling.
| Timeline | Rescheduling Fee |
|---|---|
| More than 48 hours before course | $25 administration fee |
| Less than 48 hours before course | 50% of the course fee |
| After course commencement | 50% of the course fee |
Situations Where No Refund Will Be Provided
There are several scenarios in which no refund will be issued by TP Training:
- Withdrawal After Course Commencement: If a student withdraws after the course begins, they will still be liable for the full course fees.
- Providing False or Misleading Information: Students who submit false information during enrolment or their refund application will not receive a refund.
- Suspension or Cancellation of Enrolment: If a student’s enrolment is suspended or cancelled by TP Training due to a breach of the Code of Conduct, no refund will be given.
- Early Completion: Students who complete their course early are required to pay the full tuition fee before their certificate is issued.
- Failure to Complete Pre-Course Information: No refund will be provided if a student is unable to attend the course because they failed to complete the pre-course requirements, such as providing a USI.
Refund Claim Procedure
If you are eligible for a refund, follow these steps to claim it:
- Submit a Refund Application Form: All refund claims must be submitted in writing using the official TP Training Refund Application Form.
- In-Person or Email Submission: Students must either submit the form in person or, if unable, email a scanned copy of the signed form to the RTO Administration Officer.
- Verification: The RTO Administration Officer will verify the student’s signature and may also contact the student via phone to confirm their identity.
- Authorisation: The refund application will be reviewed and authorised by the Campus Manager.
- Refund Processing: Refunds are typically processed within four weeks after the completed form is received. Payments are made to the student’s nominated bank account.
- Third-Party Payments: If the refund is to be paid to someone other than the student, written authorisation from the student is required.
Final Notes
- Refund Timeline: Refunds are processed within four weeks of receiving the signed refund request form.
- Nominated Accounts: Refunds are only paid to the bank account specified by the student unless written authorisation is provided for a third-party payment.
TP Training’s Short Course Refund Policy ensures that both the institution and students are protected, providing clear guidelines on refunds, cancellations, and rescheduling. We aim to be as flexible as possible while maintaining fairness and transparency in all our processes.
If you have any questions or concerns about this policy, feel free to contact TP Training’s administration office for more information.