Responsible Service of Gambling training (also known as NSW RCG course) is designed to quality gambling industry employees to promote safety in an establishment where gambling occurs. It provides the basic details of working in a gambling environment and how to anticipate and prevent problems.

RCG training is required for all licensees and staff whose job responsibilities are related to gaming machines and gambling process.

TP Training is approved by Liquor and Gaming NSW and accredited by the Australian Skills and Quality Authority (ASQA) to deliver this training course. This training course is nationally recognised.

Course Fee

$150» Include NSW RCG competency card fee.


  • Burwood

More Details

Course Description

If you are looking for work in any establishment that provides Gambling Services in NSW, it is a government requirement for you to have completed a Liquor and Gaming NSW approved RCG course (Responsible Gambling Services Course).

RCG course should be undertaken only if you have never done this course before or your competency card expired more than 28 days ago. If you have a valid RCG competency card or it has expired recently, you need to do a L&GNSW online refresher course.

Units of Competency
  • SITHGAM001 – Provide responsible gambling services
Entry Requirements

Participants must

  • Provide one form of photo I.D. (e.g. Passport, Australian driver’s licence, proof of age card)
  • Provide Unique Student Identifier (USI) number
  • Complete TP Training Language, Literacy and Numeracy assessment

This RSA course combines plain English, videos, photos, and questioning to ensure all learners are able to have the best possible chance at comprehending the required knowledge and skills. If you believe you will need assistance to complete the RSA course due to your Language, Literacy or Numeracy skills, please contact our office on 1800 577 301 to discuss your training needs.


Participants should arrive 15 minutes prior to the scheduled starting time of the course to complete the necessary enrolment paperwork.

If participants arrive 15 minutes after the scheduled starting time, entry to the course will be refused.

Training & Assessments

RCG training covers gambling-related topics, such as facts about legislative framework, gambling guidelines and strategies to prevent addiction.

RCG training course consists of PowerPoint presentation, class activities, videos and end-of-the-day assessment.

Throughout the day students will complete a multiple choice and short answer-based assessment which will confirm the knowledge and skills that have been achieved to demonstrate competency across this unit.


Upon successful completion of the course, participants will receive:

  • Nationally recognised Statement of Attainment for SITHGAM001 Provide responsible gambling services

To receive your competency card, you will need to:

  • Complete the course successfully and receive an NSW RCG interim certificate
  • Take your RCG interim certificate and 100 points of identification (see details on the back side of the RCG interim certificate)
  • Visit the closest Service NSW centre to order your competency card
  • The competency card will be posted to you within 4 weeks

You can also access your digital licence. For more detailed information, please visit Service NSW website.