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Privacy Policy

TP Training Pty Ltd is committed to maintaining the privacy and security of personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988. This Privacy Policy explains how we collect, use, store, and disclose your personal information, and your rights to access and correct your data.

1. Collection of Personal Information

We collect personal information to provide you with our training services and to comply with our legal obligations. The types of personal information we may collect include:

  • Personal Identification Details: Name, address, email address, phone number, and date of birth.
  • Enrollment Information: Course details, academic history, and qualifications.
  • Financial Information: Payment details including credit card numbers, where relevant.
  • Government Identifiers: Tax File Number, Unique Student Identifier (USI), or other identification as required by law.
  • Other Information: Any additional data provided by you when contacting us or completing forms on our website.

We may collect this information directly from you, through third-party services, or via our website when you fill out forms or interact with our content.

2. Purpose of Collecting Information

The information we collect is primarily used to:

  • Provide Training Services: This includes course enrollment, certification, and assessment processes.
  • Communication: Contact you regarding course updates, schedules, and other relevant information.
  • Legal Compliance: Report required information to regulatory bodies such as ASQA and State Governments.
  • Marketing and Feedback: With your consent, we may send promotional offers, newsletters, and request feedback to improve our services.
  • Website Functionality: Improve website performance, user experience, and troubleshoot issues through analysis of user interactions.

3. Disclosure of Personal Information

TP Training may disclose your personal information to the following entities:

  • Government Agencies: Such as the Australian Skills Quality Authority (ASQA), State Training Authorities, and other regulatory bodies.
  • Affiliated Training Providers: For certification and assessment purposes.
  • Third-Party Service Providers: Including IT support, cloud storage providers, marketing platforms, and financial institutions processing payments on our behalf.
  • Legal Authorities: When required by law, such as in response to a subpoena, or to prevent fraud or other unlawful activities.

We take reasonable steps to ensure that these third parties are bound by confidentiality and data protection obligations.

4. Security of Information

TP Training employs advanced security measures to protect your personal information from unauthorized access, modification, or disclosure. Our security practices include:

  • Encryption: All sensitive information, such as payment details, is encrypted during transmission.
  • Secure Storage: Personal information is stored in secure environments and is only accessible to authorized personnel.
  • Regular Audits: We conduct regular security audits to ensure compliance with data protection standards.

We take all reasonable precautions to safeguard your information, but cannot guarantee absolute security against unauthorized access, especially when transmitting information over the internet.

5. Website Usage and Cookies

Our website uses cookies and other tracking technologies to enhance your experience and gather information about website usage. Cookies collect anonymous data, such as:

  • IP address,
  • Browser type,
  • Pages viewed,
  • Duration of visit.

These cookies allow us to monitor website performance and improve the functionality and usability of our online services. You may choose to disable cookies through your browser settings, though this may affect the availability of some features.

6. Accessing and Correcting Personal Information

You have the right to access the personal information we hold about you. If you believe the information is inaccurate, out of date, or incomplete, you can request to have it corrected.

To make such a request, please contact us in writing at the details provided below. We aim to respond to access and correction requests within 30 days.

7. Third-Party Websites

Our website may contain links to third-party sites, such as external training resources or payment providers. TP Training is not responsible for the privacy practices or content of these sites. We recommend you review the privacy policies of any third-party websites you visit.

8. Marketing and Communication

With your consent, TP Training may use your personal information to send you promotional materials about our courses, events, or services. If you wish to opt out of marketing communications, you can unsubscribe at any time by following the instructions in the communication or by contacting us directly.

9. Retention of Information

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Upon request, we will securely destroy or de-identify your personal data when it is no longer needed.

10. Changes to this Policy

We may revise this Privacy Policy from time to time to reflect changes in the law, our practices, or our services. The latest version will always be available on our website. You should check this page periodically to ensure you are aware of any updates.

11. Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to access or correct your personal information, please contact us using the following details:

Enrolment Privacy Notice

When enrolling in a course with TP Training, we collect and store personal information to facilitate your participation in our training programs. This information is used to:

  • Process your enrollment and administer your course.
  • Confirm your identity and eligibility for government-subsidized training.
  • Report your academic progress to government agencies, including the Australian Skills Quality Authority (ASQA).
  • Issue you with a nationally recognized certification upon successful completion of your course.

Types of Information Collected:

  • Personal details (name, date of birth, contact information).
  • Course preferences and prior qualifications.
  • Financial information (for course fees, if applicable).
  • Unique Student Identifier (USI).

Your personal information is treated with strict confidentiality, and access is restricted to authorized personnel for training and administrative purposes. We do not disclose this information to third parties without your consent, except as required by law.

USI Privacy Notice

Under the Student Identifiers Act 2014, TP Training is required to collect and use your Unique Student Identifier (USI) to verify your training records and issue nationally recognized qualifications. The USI allows for a secure online record of your training achievements in Australia.

By providing your USI, you consent to TP Training:

  • Using your USI for the purposes of verifying your training records.
  • Disclosing your USI and related information to government agencies such as the National Centre for Vocational Education Research (NCVER) and the Australian Skills Quality Authority (ASQA), in compliance with their legal reporting requirements.

Collection and Use of USI:

  • Your USI will only be used for the specific purposes of course registration, reporting, and certification.
  • Your USI and related information will not be disclosed to any third party without your explicit consent, except where required by law.

You can access more information about the USI system and your rights regarding the use of your USI at the USI official website.

Consent to Collection

By enrolling in a course with TP Training, you acknowledge and consent to the collection, use, and disclosure of your personal information and USI as outlined in this Privacy Notice. This information will be handled in accordance with the Australian Privacy Principles and relevant government legislation.

Contact for Privacy Concerns: For any concerns regarding your personal information or USI privacy, please contact us: