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TP Training’s Commitment to Quality Education and Student Success

Introduction to TP Training

TP Training Pty Ltd, a proudly Australian-owned and operated Registered Training Organisation (RTO), provides a wide range of accredited courses aimed at delivering high-quality, professional training and assessment services. Specializing in civil and construction-related fields, TP Training equips students with the practical skills needed to thrive in industries like traffic management, construction, workplace safety, and high-risk operations.

With an overarching mission to bridge the gap between students and the industry, TP Training serves a diverse clientele through a national network of training facilities. The organisation prides itself on its adherence to best practices in training and assessment, along with its commitment to student welfare and support.
Download full version of this handbook with 18 page here

Vision, Mission, and Core Values

  • Vision: TP Training is dedicated to helping individuals either begin or advance their careers in the civil industry, focusing on providing them with the skills necessary to succeed.
  • Mission:
    • To be a key connector between students and the industry, ensuring that students acquire practical and theoretical skills to thrive.
    • Maintain high-quality service standards, meeting the ever-evolving demands of industry skill requirements.
    • Ensure student satisfaction through ongoing support and excellent training experiences.
  • Core Values:
    • Integrity and Fairness: Training is delivered with transparency and fairness, adhering to the highest ethical standards.
    • Student-Centric Focus: The needs of students are paramount, and every effort is made to provide relevant and accessible learning experiences.
    • Continuous Improvement: The institution constantly refines its training methodologies and operational processes to keep up with industry changes.
    • Commitment to Safety: A safe and healthy learning environment is a top priority for both staff and students.

Office and Contact Information

TP Training’s administrative team is always available to assist students with enquiries, enrolment processes, payments, and general support.

  • Office Hours:
    Monday to Friday: 8:00 AM – 5:00 PM
  • Phone Number:
    1800 577 301
  • Email:
    [email protected]
  • Physical Address:
    Suite 9, Level 1, 1-17 Elsie Street, Burwood, NSW 2134

TP Training’s office staff ensures that students are well-supported throughout their educational journey, from enrolment to course completion.

The Enrolment Process

TP Training’s enrolment process is designed to be streamlined and user-friendly, ensuring that students can quickly begin their learning experience.

Steps to Enrol:
  1. Course Selection: Students should review the course offerings and select the training program that suits their career goals.
  2. Unique Student Identifier (USI): It is mandatory for students to have a USI, which can be created on the USI website (www.usi.gov.au). A USI is a student’s individual education number required for any Nationally Recognised Training in Australia.
    • If a student already has a USI, they should retrieve it from the same website.
    • USI Exemption: Students with genuine personal objections can apply for an exemption but must understand that their results will not be included in the national USI database.
  3. Visa Entitlement Verification (VEVO): For non-Australian citizens or permanent residents, visa details are verified through the VEVO system to determine eligibility for training.
  4. Identification Documents (100 Points of ID): Students must submit 100 points of ID, which could include an Australian birth certificate, passport, driver’s license, and other valid documents.

Language, Literacy, and Numeracy (LLN) Support

At TP Training, the success of students is a priority, and the institution offers support to students who may struggle with language, literacy, or numeracy. Students are required to take a short LLN test during enrolment to assess their capabilities.

Students who may require additional support will be referred to the following services:

  • Reading Writing Hotline: 1300 6 555 06
  • Workplace English Language and Literacy Program (WELL)
  • Language, Literacy, and Numeracy Program (LLNP)

Where necessary, TP Training can provide interpreters, but only those accredited by NAATI are accepted.

Special Needs and Reasonable Adjustments

TP Training is committed to ensuring that students with special needs or disabilities receive the support they require. During the enrolment process, students are encouraged to disclose any conditions or adjustments they may need, such as specialised learning materials or adapted environments.

Disclosing these needs is critical for ensuring a safe and effective learning experience. Failure to do so may lead to unsafe training conditions or delays in course completion.

Code of Conduct

All students and staff must adhere to TP Training’s Code of Conduct to maintain a respectful and professional learning environment. The Code includes but is not limited to the following principles:

  • Respect for others, free from discrimination, harassment, or intimidation.
  • No consumption of drugs or alcohol during training.
  • Compliance with Work Health and Safety regulations.
  • Honesty, integrity, and cooperation in all aspects of the course.

Any violation of these rules could result in disciplinary action, including course termination.

Fees and Refund Policies

TP Training operates on a fee-for-service basis. The course fees are clearly listed on the official website and related documentation. Payment plans are available for students, and ZIP Pay is also offered for flexible payment options.

Refund Policy:
  • Course Cancellations: Full refunds are issued if TP Training cancels a course.
  • Student Cancellations: Students who cancel 48 hours before the start of a course are entitled to a refund, minus a 20% administration fee. Cancellations within 48 hours of the course are non-refundable.
  • Extenuating Circumstances: If a student must withdraw due to medical or family reasons, a pro-rata refund may be provided at the discretion of the CEO.

Refund requests must be submitted in writing, and if approved, will be processed within 14 days.

Assessment Process

TP Training uses various methods to assess students’ knowledge and skills, which may include:

  • Written and Oral Questions
  • Practical Demonstrations
  • Case Studies
  • Role Plays
  • Assignments and Projects

Students must achieve a 100% competency in all assessment tasks to pass. Feedback is provided after assessments, and students are given three attempts to complete each task.

Appeals and Complaints

Students have the right to appeal any assessment decisions. The appeal must be lodged in writing within 28 days of receiving the decision.

Steps for appeals:

  1. Initially, approach the trainer/assessor for a review.
  2. If unresolved, escalate the issue to the RTO Manager.
  3. If the student is still unsatisfied, the CEO will review the matter.
  4. Further appeals can be made to external agencies like ASQA.

Student Support Services

TP Training provides a wide range of student support services, including:

  • Study Support: Trainers and administrative staff are available to assist students with any course-related questions.
  • Flexible Scheduling: Courses can be scheduled at times that suit both students and corporate clients, including evening or weekend options.
  • Learning Materials: Special arrangements, such as larger print or alternative formats, can be provided where necessary.

Additional external services are also available, such as:

  • Beyond Blue (Mental Health Support): 1300 224 636
  • Lifeline (Crisis Support): 13 11 14
  • Kids Helpline: 1800 551 800

Recognition of Prior Learning (RPL) and Credit Transfer

Students may apply for RPL if they believe they have already acquired the skills and knowledge required for a specific unit. This process recognises formal, informal, and non-formal learning.

TP Training also accepts credit transfers for units completed through other RTOs.

Certification and Licensing

Upon successful completion of a course, students will receive a statement of attainment or full qualification. Non-accredited courses result in a Certificate of Completion.

For courses that lead to licensing (such as the SafeWork NSW courses), TP Training provides the necessary application forms and guides students through the licensing process.

Training Courses Offered

TP Training delivers a broad range of courses designed to meet industry standards across various sectors. Some of the core offerings include:

Construction & Safety
  • White Card: Required for construction sites.
  • Work Safely at Heights: RIIWHS204E, one-day training.
  • Confined Space Training: 4-hour refreshers to 2-day courses.
  • Forklift Licence: TLILIC0003, two-day course with assessment.
  • Dangerous Goods Driver’s License: Hazardous materials transport.
  • Telehandler Gold Card: RIIHAN309F, telescopic handler training.
  • Pipe Laying: Civil construction pipe-laying.
  • Trench Support: Safe trenching practices.
  • RIIMPO320F Excavator Operations: Civil construction excavator training.
  • RIIMPO318F Skid Steer Loader (Bobcat): Civil construction skid steer loader training.
Traffic Management
  • Traffic Control (Blue, Red, Yellow Cards): Traffic management training.
  • Work Zone Traffic Management Plan (Red Card): Three-day advanced planning.
  • Traffic Management Designer (Red Card): Traffic design training.
Hospitality
  • RSA & RCG: Required for alcohol service and gambling roles.
  • Food Safety Supervisor: Ensures proper food handling.
First Aid & Emergency Response
  • First Aid Courses: Basic to advanced first aid.
  • Childcare First Aid: Pediatric-focused training.
  • CPR Course: Four-hour CPR skills.
Elevated Work Platform & Equipment
  • EWP Yellow Card: RIIHAN301E, for EWPs under 11 meters.
  • EWP Over 11M Licence: TLILIC0005, three-day course.
  • Combined EWP Over & Under 11M: Comprehensive training.
Heavy Vehicle Operations
  • Articulated Haul Truck Operations: RIIMPO337E, haul truck certification

These courses are nationally recognised, ensuring that successful students can confidently apply their skills in the field with industry certification.

Conclusion

At TP Training, students are provided with an enriching educational experience supported by industry-recognised courses and comprehensive student services. The focus on quality, student satisfaction, and safe learning environments ensures that graduates are equipped with the skills they need to thrive in their chosen careers.
Download full version of this handbook with 18 page here

For more details about TP Training or to enrol in a course, visit the TP Training website or contact their team today.